In the unlikely event you wish to return one of our high quality rug(s), it must be returned within 7 days of delivery should they be unsatisfactory. The rug(s) must be returned undamaged, in its original condition and packaging. You are responsible for the cost of returning the rug(s) (unless the rug is faulty).
Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock - we can not accept any responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of rug colour images. You can still return your rug for a refund, however they will not be deemed faulty and you will be responsible for the return costs.
Once we have received the rug and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price, minus our delivery costs (which is dependant on rug weight). Alternatively you can choose to accept a credit for the full price of the rug you ordered. This can be used towards the purchase of another rug from Rugs Direct 4 U.
For further information on our money back guarantee, please see our Terms & Conditions.
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