Terms & Conditions
Terms and Conditions
You should read these terms and conditions ("these Terms") carefully as they affect your rights and liabilities under the law and set out the terms under", "we" Rugs direct4u and "us") makes the goods available to you.
1. Use of this Site
This Site is provided to you free of charge for your personal use subject to these Terms. By using this Site you agree to be bound by these Terms. All orders and purchases made on this Site will also be governed by these Terms and will be between you and Rugs4u. Your contract will not under any circumstances be with any other party, including any retailer whose web site may have directed you to this Site.
THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS
The prices payable for goods that you order as well as any applicable VAT are as set out in our website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are in pounds sterling and are expressed inclusive of any VAT payable unless otherwise stated. The price of the items includes the delivery charge mainland England any other area all charges will be incurred and handled by you.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
4. Contract Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we accept your order, by dispatching the goods (and not before), a contract will be made between you and us. If we decline to supply goods and payment has already been taken from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order. We shall not be obliged to offer you any additional compensation for disappointment suffered.
We may cancel the contract between us if: the goods you have ordered are unavailable for any reason; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract for either of these reasons we will notify you by e-mail and provide you with a full refund. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery, Shortages and Acceptance
Delivery will be made to the address specified by you on the completed order form. Once goods have been delivered to you they will be held at your risk and we will not be liable for their loss or destruction.
Please note that we can only deliver products within England, Scotland and Wales and it may not be possible to deliver to some locations. All deliveries are by third party carriers. If you are not able to take delivery of the products, depending on the carrier used, your goods will either be stored at the depot nearest to your address until you can collect them or the carrier will attempt to redeliver the goods to your address.
We shall use our best endeavors to secure delivery within 30 days of receipt by us of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
If you order items with different availability dates, we will hold all the items until the last item is delivered. You may however choose to have each item delivered separately and we reserve the right to charge you a delivery charge each time.
We can only be held responsible for shortages if we are notified by phone, email or in writing within 7 days of delivery date
If our couriers cannot make a delivery you will be contacted by both ourselves and the couriers to arrange a re-delivery or pick up.
If you do not respond and the items are returned to ourselves you may be subject to a charge. If the item needs re-delivering there will also be a re-delivery charge.
For all non-pallet re-deliveries you would be subject to a £15.00 re-delivery charge. For all pallet re-deliveries you would be contacted by our customer support to be advised of the specific charge applicable.
Photographs may be asked for as form of identifying any issues with the order.
You have the right to cancel your order up to 7 working days after the day following the delivery by calling our Customer Services department on 01268 273833 or you can cancel your order by post or e-mail to:
Rugs4u Storage King,
Unit1 Carnival Park, Carnival Close, Basildon, Essex. SS14 3WN
If the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us in accordance with paragraph 7 below and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given.
If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the website. This does not affect your statutory rights.
If for any reason you would like to return an item within 14 working days of receiving the delivery you should do the following:
Telephone customer services on 01268273833 and inform them that you wish to return the item(s).In the event of damaged goods we shall arrange for a carrier to collect the items from you and return them to us.
In all other circumstances you shall be responsible for return postage/courier charges.
1. Rugs direct 4u cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office or Courier.
2. If an item has been returned for any reason other than a product fault or a mistake on the part of Rugs direct 4u, you will be refunded the cost of the goods, provided that the goods are returned by you and received by us in the condition they were in when delivered to you. If collection of an item is required, we will charge you the cost of collection (up to £100), which will be notified at the time of cancellation.
You can pay by any MasterCard or Visa credit card, Switch or Delta debit card, PayPal balance or bank transfer. Your credit-debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the goods.
9. Availability of this Site
Although Rugs aims to offer you the best service possible, Rugs4u makes no promise that the services at this Site will meet your requirements. Rugs4u cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at info@Rugs4u.co.uk we will attempt to correct the fault as soon as we reasonably can. If you have any suggestions as to how we may improve the site, please contact Customer Services who will be pleased to hear from you.
Your access to this Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
10. Our liability to you
a. Your remedy for damaged goods
In the unlikely event that the goods we deliver are not what you ordered or are damaged / defective, or the delivery is of an incorrect quantity; you must notify us within 7 days of receiving it.
We will then, at our option:
- make good any shortage or non-delivery; or
- replace any rug that following our inspection are damaged or defective; or
- refund the amount paid by you for the goods in question.
b. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation, which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.
We make no representation and accept no liability in respect of the export or import of the goods you purchase.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
11. International Use
Rugs4u makes no promise that materials on this Site are appropriate or available for use in locations outside the United Kingdom, and accessing this Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
12. Things You Should Know
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
13. Customer Services
If you have an order query, please telephone our Customer Services team on 01268 273833 between the hours of 08:30am and 17:00pm, Monday to Saturday.